Terms and Conditions

Please take care to read the terms and conditions before making a purchase.

All prints are hand signed either on the front within any margin or on the reverse. Original art is signed on the finished piece within the artwork and signed on the reverse and comes complete with a certificate of authentication.

Prints

Print images are as close to the original art piece as possible, albeit colours may not be entirely true to the original. Colours may not perfectly match the image you see on your screen due to differences in how devices display an process colour.

Commissions

Securing a booking for a commissioned art creates a legally binding contract once the terms (like dates, services, and price) are agreed upon and accepted by both parties. A 40% deposit is required to secure your booking for a commissioned pastel portrait, this is non refundable unless under exceptional circumstances and at my discretion. The remainder of the price of your art will be payable on completion, prior to posting out. The price of the art work shall be agreed at the time of booking and will cover the specific requirements of the artwork ordered at that time, any later additional requests shall be subject to extra costs once any changes to the artwork are agreed by myself, this may also affect the lead time. The delivery of your artwork will be posted tracked and insured, any compensation payable due to damaged or lost packages will be paid following a successful claim with the courier company involved. Commissioned or personalised orders cannot be returned and will only be refunded in part due to deduction or artists costs (costs will be written in your contract) and under exceptional circumstances and following investigation. You are responsible for the care of your artwork once you have received it, I will not be responsible for or refund for any damage caused once you are in possession of the artwork. You will receive a pastel art care information leaflet with your artwork that you should read and take note of all advice before unwrapping the art work.

Refunds & Returns

Refunds of prints will only be given provided they are returned undamaged in the original packaging within 15 days of receival of goods, with the buyer to cover the postage.

Refunds for orders damaged or lost during shipping will be given following investigation regarding the issue.

Commissioned or personalised orders cannot be returned and will only be refunded in part due to deduction or artists costs (costs will be written in your contract) and under exceptional circumstances and following investigation.

Original art will be covered by shipping insurance at the buyers expense to cover and loss or damage during shipping.

Postage

Prints will be shipped using Royal Mail, recorded and tracked.

Original art will be shipped via a recorded, tracked and signed for service and will be insured to cover the value of the art at the buyers expense.

If the buyer has arranged their own personal shipping they will be solely responsible for any loss or damage that may occur and Julia Stott Art will hold no responsibility what so ever.

Delivery time may vary for prints with a possible lead time of up to 2 weeks, the customer will be notified once the item has been shipped and updated with an estimated delivery date.